Global Technical Support Specialist Junior

Global Technical Support Specialist Junior

Technology doesn't always behave as expected. That's where you come in. As a Global Technical Support Specialist Junior, you'll help service teams and customers around the world solve technical issues, keep advanced scientific instruments running, and continuously expand your own technical expertise.

What You'll Do

• Be the first point of contact for technical questions from our global service teams and customers via chat, phone, and ticketing systems.
• Troubleshoot technical issues, identify faulty parts, and know when it's time to escalate more complex cases.
• Travel to customer sites to perform installations, repairs, testing, and other service activities.
• Work closely with colleagues across the global service organization to solve problems and share knowledge.
• Keep service documentation accurate and contribute to improving our knowledge base.
• Continue developing your technical expertise through training and hands-on learning.

What You'll BringMust have:

• Technical background – A degree in electrical, mechanical, or physical engineering.
• Electrical certification (formerly Decree 50/1978 Coll., now Gov. Decree 194/2022 Coll.) – If it’s expired, we’ll arrange training for you.
• English proficiency - You'll communicate with colleagues and customers from around the world.
• Driver's license (Category B) - You'll occasionally travel to support customers and service activities.
• Good understanding of electrotechnical principles - You're comfortable working with electrical systems and technical equipment.
• Basic knowledge of particle physics - You have a solid foundation and are eager to deepen your expertise.
• Problem-solving mindset - You enjoy troubleshooting technical issues and finding practical solutions.
• Customer-focused communication - You can explain technical topics clearly and build trust with customers.
• Collaborative and proactive approach - You work well with others, take ownership, and are always willing to learn.

Nice to have:

• Experience in technical support, field service, or equipment maintenance.
• Knowledge of analytical or scientific instruments.
• Experience working with ticketing systems or technical documentation.
• Recent graduates with a strong technical foundation and a passion for learning are also encouraged to apply.

What Tescan Can Offer You

• Work with purpose - your ideas and skills help shape discoveries that matter.
• A community that grows together - collaborate with colleagues across the world and find long-term opportunities here.
• Support along the way - whether relocating, starting fresh, or exploring new roles, we make your journey smoother.
• A place you'll enjoy - our Brno offices are surrounded by forest, in a city known for culture, family life, and friendly energy.
• Benefits that give you back - financial bonuses, flexible perks worth up to 24,000 CZK/year (Benefit Plus), meal allowance, free coffee, mobile tarif, language courses.
• Time that's yours - 5 weeks of vacation, 2 sick days, 1 volunteering day.

Are you interested? Send us your CV. We are looking forward to your application! Work with both sides of your brain - and all of your heart.

At Tescan, you'll help shape technically unique solutions that drive global discoveries.
Join a team where innovation meets purpose, and where your ideas - and your impact - are truly seen.
Collaborate with brilliant minds worldwide and enjoy the journey as much as the results.

Tescan is an Equal Opportunity Employer.
We support diversity and are committed to creating an inclusive environment for all employees.