AR Specialist - B2B Collections

Job Summary:

We are looking for a senior new colleague to join our Collections team. As a Specialist, you will help other team members with advanced tasks. This will include collection of outstanding payments and managing disputes in line with established policies. You will have a significant role in implementing and enforcing collections process and treatment strategies within the team.

Key Responsibilities

• You’ll be responsible for completing of collections activities and maintaining collections record for the company, including collection of outstanding payments and managing disputes
• Communication with customers on issues related to collections, including investigation and root cause analysis to solve disputes correctly
• Help with queries from regulatory authorities, external auditors and other third parties
• This is a senior role, so you will have a significant role in implementing and enforcing collections processes within the team and you’ll act as the right hand to the Lead
• Support of the rest of the team in day-to-day activities, especially with issues requiring deeper expertise
• Support of continuous improvement of the AP processes and systems

Skills & Experience

• Ideally 3+ years' experience within AR - in O2C collections operations, but wider AR experience also relevant
• Fluent English language skills
• Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
• Strong knowledge of finance business processes, collections policies, treatment strategies, and statutory accounting principles to ensure compliant SSC operations
• Working knowledge of core finance and specifically collections systems, ERP and related specialty functional systems, frameworks, and functionality
• Strong communication and negotiation skills
• Ability to work in a fast-moving environment with proactive approach