Bartenders are responsible for preparing and serving beverages and creating exceptional customer experiences.
· Do you love seeing customers enjoy a drink you’ve recommended?
· Are you a supportive and inclusive team member?
· Do you thrive in a fast-paced environment?
If so, this role is made for you!
As a Bartender, you will:
1. Exceptional Customer Experiences
· Welcome customers to build relationships and create a great first impression
· Know your menus in detail, so you can advise customers and make beverage recommendations when you take their orders
· Treat food allergies and dietary requirements with absolute seriousness
· Prepare and serve a range of alcoholic and non-alcoholic beverages and garnishes, following the bar’s standard recipes
· Work closely with the service team so that all orders are correct and delivered on time, helping with table service if needed.
· Check that customers’ experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your Supervisor when needed
· Recognize regular customers and their preferences to provide personalized customer experiences
2. Great Working Environment
· Work with the rest of the team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.
3. Day-To-Day Essentials
· Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.
· Set up your section for service, and make sure that equipment, guest areas and work areas are clean and tidy throughout the shift.
· Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.
· Restock and replenish bar inventory and supplies.
· Give feedback and suggestions to the Bar leadership team to improve customer and team member experiences.
We’re looking for someone passionate about beverages & mixology. Previous experience as a Bartender is required.
To be successful in this position you will have:
· Customer focus, maintaining the highest standards of authentic service to create memorable guest experiences every time.
· Excellent communication skills to create connections with diverse customers and share information clearly
· High attention to detail, to get orders right every time
· Great teamwork and a positive attitude
· Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
· Fluent in speaking and writing English
A good knowledge of POS systems would be an advantage.
· A competitive salary and benefits package
· Meals on duty, service charge and stylish uniforms
· Access to personal development programs and hundreds of courses through Hilton University
· Worldwide career opportunities
· Industry-leading Team Member travel rates through Go Hilton
· Wellbeing initiatives to help you thrive and be your best self
· A workplace to be proud of
· Opportunities to be recognized for being awesome and doing a great job
USEFUL TO KNOW: This position is full-time and will require working weekend and/or evening shifts.
Position requirements also include being able to stand throughout the shift and the ability to lift and carry moderate weights.
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