Senior UX Designer

How do we work?

This is a hybrid role expecting 3 days in the office per week. Our award-winning Prague office just underwent major renovation creating a collaborative space offering daily on-site snacks, gym, cinema, library, terrace, chill-zones, bike storage, and parking.

About the Role

Join us at the crossroads of marketing performance, lifecycle retention and growth, user experience, and brand storytelling. As a Senior UX Designer, you’ll drive the experiments and design solutions that boost acquisition, engagement, upsell, and cross-sell across multiple channels. You’ll pair sharp creative instincts with data-driven iteration to turn ideas into measurable business impact. You’ll foster a positive, collaborative team culture by showing openness, respect, and willingness to support others. We value professionalism, adaptability, and resilience (especially when things get challenging), bringing strong communication skills and a team-first mindset to everything you do. We work hard and smart, focusing on impact, efficiency, and thoughtful problem-solving – all while making sure to have fun and share a few laughs along the way

About the Team

You’ll be joining the Customer Success Management Design (CSMD) Team, part of the Marketing, Brand, and Communications organization. We’re a fun, diverse, and collaborative group working at the intersection of marketing and product, partnering closely with both to craft seamless, user-focused experiences. Our work spans across email communications and in-product messaging, ensuring users receive the right message, in the right place, at the right time. We’re an impact-driven team that thrives on aligning strategic goals with thoughtful, data-informed design solutions that deliver real value to both users and the business.

Objectives

• Drive business through design – Create high-impact, conversion-focused design solutions by combining marketing best practices, compelling storytelling, and user-centered design principles. Ensure every design decision enhances the overall user experience while aligning with business goals and maximizing performance.
• Conceptualize & own projects – Take full ownership of projects by driving them through all creative stages, including ideation, planning, design, execution, and QA. Collaborate cross-functionally to define goals, develop creative and practical solutions, manage timelines, and ensure deliverables meet quality standards and business objectives.
• Optimize for performance – Design multiple variants for A/B/C testing to evaluate effectiveness. Analyze performance metrics such as open rates, click-through rates (CTR), and conversion rates (CVR), and rapidly iterate based on data insights to continuously improve results.
• Align principles – Bring brand management best practices to deliver consistent, high-impact brand expression that enhance recognition, and support business objectives across multiple products and channels.
• Foster Cross-Functional Partnerships – Collaborate closely with Content Designers, Product, Brand, Legal, and Customer Success teams to align objectives and ensure seamless execution against shared goals and timelines.
• Fuel strategy with insight – Turn behavioral data, user research, and competitive intel into actionable growth frameworks and informed strategic deliverables
• Bridge growth insight with customer impact – Use growth knowledge and UX understanding to shape customer experiences that are timely, relevant, and effectively accelerate business growth.
• Adopt and leverage AI tools – Champion early adoption of AI technologies to enhance team workflows, improve creative processes, elevate overall efficiency, and continually exploring new tools to evolve how work gets done.

Core Competencies

• 5+ years of experience in growth design, crafting high-conversion marketing experiences that blends UX principles, storytelling, and sales strategies to drive engagement and growth across channels – or equivalent experience in a similar field
• Extensive knowledge of lifecycle flows (onboarding, engagement, upsell, win-back, etc) and the metrics behind them, as well as deep understanding of information hierarchy
• Proficiency in Figma
• Creative campaign thinker with the ability to manage multiple projects and tailor advertising and experimentation strategies across customer communication channels
• Experienced in consumer psychology and performance levers that nudge behavior
• Comfortable presenting ideas and defending decisions with clarity and data
• Open-mindedness and a willingness to receive and incorporate feedback into work
• Skilled collaborator who thrives in rapid, agile environment
• A positive attitude, with an emphasis on maintaining a fun, collaborative team environment
• Demonstrated curiosity and adaptability, with a willingness to embrace new tools, workflows, and evolving business priorities in a dynamic environment
• Proficiency working within established design systems: confident in maintaining consistency while thoughtfully challenging and contributing to their evolution

Benefits

• Annual bonus scheme.
• Unlimited PTO (paid time off), flexible working hours & home office.
• The chance to join a major global tech company listed on the S&P 500.
• Opportunity to learn and work with the best in the Digital Security industry.
• Cafeteria points are provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and much more).
• Tuition reimbursement for job-related courses.
• Learning & Development plan.
• Sustainable home improvement bonus.
• Mac/Windows laptop and mobile phone

Ready to design the experiences that move customers — and the business? Let’s talk!