Jazyky:angličtina (pokročilá), chorvatština (výborná) a srbština (výborná)
Benefity:
možnost si napracovat hodiny, vzdělávací kurzy, školení, rozjezd zcela nového projektu, stravenky/příspěvek na stravování, firemní akce, vyhrazený čas na inovace, příspěvek na vzdělání, profesní/osobní kouč, občerstvení na pracovišti, notebook, sleva na firemní výrobky/služby
Vhodné i pro:
osoby bez praxe, OZP s docházením do firmy s bezbariérovým přístupem (ostatní)
Zařazení:
asistent v médiích, reklamě, pr, pracovník front office, pracovník help desku, marketing, média a reklama, zákaznický servis, administrativa
Co říká Concentrix o pozici
We are an International Outsourcing Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.
Do you like to join the fascinating and ever-changing digital media world?
Do you enjoy discussions about TV shows and favorite films? Now you can do it while working! We currently seek Customer Service Advisors for our partner, the online streaming service of the digital media giant.
What you will do in this role:
Answer phone calls, e-mails, and messages on social media and live chat from customers
Help customers with service-related issues
Inform customers of promo events
Work shifts: morning 08:00-16:45, afternoon 15:15-00:00, (Working hours are according to the market covered)
Phone calls are inbound, no cold-calling
Suitable for people without experience
What we expect:
Good computer skills and good knowledge of MS Office
Ability to quickly identify customers' problems and needs
Ability to set priorities and manage daily responsibilities effectively
A client-oriented approach, patience, and strong communication skills
Team players with the ability to work in a Customer Service environment
Living in the Czech Republic is a plus
Native Serbian and communicative level of English in both oral and written form
We offer:
Home office
Meal vouchers
Attractive bonuses according to the performance
Daily use of foreign languages, especially English.
Great referral bonus
A team that is fair and human at all times, including corporate governance.
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment
If you are interested in our offer, please apply now!
Pošlete odpověď na pozici Customer Service advisor with Serbian/Croatian
For the purpose of the selection procedure for this position, Webhelp Enterprise Sales Solutions Czech Republic, s.r.o., Business ID: 29043654, Václavské náměstí 808/66, Praha, Nové Město, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems.
Zobrazit více
Any Personal Data shared with Webhelp when applying for a position will only be collected for our recruitment process and will only be used for this purpose. We may need to share your Personal Data, such as your Identification data, life related data (CV, Educational records) with our clients or with other entities of the Webhelp group. In such case, any transfer will be made under strict binding corporate agreements, including EU standards clause available at request. For some particular positions, we may need to carry out automated decision-making. You have the right access to your data, to lodge a complaint with a supervisory authority or to request access to, rectification, erasure of personal data, restriction of processing concerning you, to object to processing as well as the right to data portability. You can contact our Data Protection Officer through the email address privacy@webhelp.com. All data related to your application will be destroyed as soon as it becomes clear that an offer of employment will not be made unless you request us to keep your data for two more years.
Webhelp is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
For more information on data processing by Alma Career Czechia s.r.o., Reg.No.: 26441381, with its registered office at Menclova 2538/2, 180 00 Praha 8, contact the Data Protection Officer, e-mail: DPO-CZ@almacareer.com or visit https://almacareer.com/gdpr.
