As a Guest Relations Supervisor, you’ll ensure every guest enjoys a seamless, high‑quality, professional experience before, during, and after their stay. You’ll be the key point of contact for guests, manage feedback with care, and work closely with hotel teams to maintain exceptional service standards.
We’re looking for someone with strong people skills, natural leadership potential, and a passion for delivering outstanding hospitality. In this role, you’ll help elevate our guest experience and positively shape the reputation of the hotel.
What will your day look like:
- Being a visible, welcoming host and main point of contact for guests.
- Personalizing service for VIPs and frequent guests.
- Coordinating with departments to ensure smooth, high‑quality and professional experiences.
- Supervising Guest Relations Executives and supporting their development.
- Ensuring brand standards are met in service, communication, and public areas.
- Managing guest feedback, reviews, and follow‑up actions.
- Contributing to special events, quality initiatives, and social media content.
- Keeping guest information, amenities, and city recommendations up to date.
- 12 hrs shifts (flexibility in working on weekends, busy events, public holiday).
What can you look for:
- An excellent team where we truly care about each other and support people.
- Support for career growth and improving qualifications.
- Free online language courses.
- Free online training on various topics.
- Free meals in the company cafeteria.
- Pension insurance contribution (up to 1000 CZK after half a year of employment).
- Contribution to the Multisport card (after a trial period).
- Great discounts when traveling in all hotels in the Minor Hotels network.
- 30% discount on F&B services with us and within hotel chain.
- Excellent transport accessibility - metro C Hlavní Nádraží and other interesting benefits, such as a bonus for recommending a new colleague, a birthday gift, a party and other interesting benefits.
What skills should our new colleague have:
- Kind and positive attitude with a smile.
- Excellent English.
- Czech language is an advantage, German or Spanish highly valued.
- Experience in guest-facing roles, ideally in hospitality.
- Strong communication skills and a proactive, guest‑focused mindset.
- Ability to adapt communication to different guest personalities.
- Confident problem‑solver with strong multitasking skills.
- Team‑oriented with natural leadership potential and ability to motivate others.
- Creative, innovative, and driven to exceed guest expectations.
- Professional, well‑groomed appearance aligned with brand standards.
- Knowledge of protocol and etiquette is highly valued.
If you are interested in participating in the selection process for this position, please send us your structured professional CV.
Agaga s.r.o., Senovážné náměstí 13/991, Prague 1, 110 00 will keep your CV for a maximum of 30 days, after which the CV will be shredded according to internal guidelines.
