Global Support Centre (GSC) is a department inside IPSOS, based in Prague and dedicated to monitoring and managing customer experience via Mystery Shopping.
At this moment we are looking for a person who will support the GSC team:
Fieldwork Coordination Allocator with English language – Part-Time
The main goal of this position is to manage the communication with Mystery Shoppers. The Fieldwork Coordination Allocator is responsible for allocating tasks to Mystery Shoppers and keeping track of the project's progress.
What will you do:
- Act as the primary point of contact for Mystery Shoppers
- Provide instructions, guidelines, and project details to Mystery Shoppers
- Monitor and track the progress of Mystery Shopping projects, and keep detailed records of assigned tasks, deadlines, and project milestones
- Understand project specifications and requirements about shopper profiles, timing and deadlines
- Work closely with the Fieldwork Coordination team that operates across several countries
What we expect:
- Excellent knowledge of English language, both written and spoken
- Other languages are a huge plus (CZ/SK, FR, ITA or DE)
- Strong communication skills and the ability to work effectively in a team
- Be comfortable using Excel to organise and analyse data
- Demonstrate responsibility and reliability within the work environment
- Previous experience in a call centre or customer support is an advantage
What we offer:
- Part-time position with flexible hours adaptable to your schedule
- Work within the largest market research agency in the Czech Republic, in a dynamic and international environment
- Join important projects with leading companies in finance, telecommunications, automotive, and retail and help them improve customer experiences.
- Friendly international team
- The possibility of professional and personal development even for recent graduates
- Possible start – January 2026
