Jazyky:čeština (výborná) a angličtina (středně pokročilá)
Benefity:
vzdělávací kurzy, školení, firemní akce, příspěvek na sport/kulturu/volný čas
Zařazení:
zákaznický servis
Co říká Concentrix o pozici
Jsme Concentrix – světový lídr v oblasti zákaznických služeb. Pomáháme top značkám růst díky špičkovému zákaznickému servisu a technologickým řešením. Fungujeme ve více než 70 zemích a jsme hrdým držitelem ocenění jako Employer Brand Leader of the Year nebo Best Employer – Outsourcing.
Your responsibilities
Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
Follow established procedures to address customer needs promptly and professionally.
Process warranty claims and coordinate repair services for customers.
Provide technical troubleshooting support and guidance.
Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
Our requirements
Knowledge of Czech at C1/C2 and English at B2 level.
Ability to work with multiple systems and platforms.
Knowledge of Microsoft Office.
Ability to empathize with customers while maintaining an objective point of view.
Ability to work in a team, positive attitude, and ability to support colleagues.
Nice to have
Previous experience in Customer Services or in a Contact Centre.
Experience in complaint handling to ensure customer satisfaction.
Familiarity with Social Media and/or E-Commerce platforms.
Experience in cross-selling or up-selling product.
Interested in new technologies such as AI.
What we offer
Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy, fruit on Wednesdays, and occasional Pizza Days.
Talent development program: transparent career paths and promotions.
Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University) and language courses.
Referral program: bonus for referring a friend of up to PLN 4,000.
Amazing work culture: we appreciate the cultural differences between us and organize many on-site team-building events.
Pošlete odpověď na pozici DeLonghi Customer Service Advisor with Czech
For the purpose of the selection procedure for this position, Webhelp Enterprise Sales Solutions Czech Republic, s.r.o., Business ID: 29043654, Václavské náměstí 808/66, Praha, Nové Město, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems.
Zobrazit více
Any Personal Data shared with Webhelp when applying for a position will only be collected for our recruitment process and will only be used for this purpose. We may need to share your Personal Data, such as your Identification data, life related data (CV, Educational records) with our clients or with other entities of the Webhelp group. In such case, any transfer will be made under strict binding corporate agreements, including EU standards clause available at request. For some particular positions, we may need to carry out automated decision-making. You have the right access to your data, to lodge a complaint with a supervisory authority or to request access to, rectification, erasure of personal data, restriction of processing concerning you, to object to processing as well as the right to data portability. You can contact our Data Protection Officer through the email address privacy@webhelp.com. All data related to your application will be destroyed as soon as it becomes clear that an offer of employment will not be made unless you request us to keep your data for two more years.
Webhelp is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
For more information on data processing by Alma Career Czechia s.r.o., Reg.No.: 26441381, with its registered office at Menclova 2538/2, 180 00 Praha 8, contact the Data Protection Officer, e-mail: DPO-CZ@almacareer.com or visit https://almacareer.com/gdpr.
