Jazyky:angličtina (pokročilá) a švédština (pokročilá)
Benefity:
mobilní telefon, vzdělávací kurzy, školení, firemní akce, stravenky/příspěvek na stravování, dovolená 5 týdnů, bonusy/prémie, možnost občasné práce z domova, notebook, příspěvek na sport/kulturu/volný čas
Zařazení:
pracovník help desku, support is, zákaznický servis, informatika, technika, elektrotechnika a energetika
Co říká Infosys o pozici
We are Infosys Czech Republic.
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
Your tasks in detail:
Providing 1st level technical support, service restoration and fulfillment of service requests
Acting as the connection between end-users and product teams
Registering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality
Managing communication between end-users and product teams about the progress of ongoing cases
Providing daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
Updating incidents with detailed and relevant information in a timely and effective manner
Solving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiency
Why does Infosys choose you? You definitely have:
Advanced Swedish language
Good level of English
Good knowledge of the business area and good understanding of how the products and services in the area are connected together
Good knowledge of ITIL, agile frameworks, service governance model
Ability to work towards tight deadlines
Strong understanding of prioritization during business-critical issues
Broad knowledge of IT products, services and terminology
Employee perks, benefits:
Hybrid Work Model
Long-term and stable cooperation
Performance bonus
Financial appraisal for referring your friends and acquaintances
Monetary compensation for the night shifts and compensation days for working during the Czech state holidays
Meal allowance
Multisport card
Benefit card
Organized training sessions during the first weeks and further upskilling courses (online, with our experts)
25 days of paid leave
Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, 2nd largest city in the Czech Republic
Expat Assistance Services for new joiners
Relocation Package
Teambuilding activities
Odpovídáte na pozici Technical Support Specialist with Swedish – Hybrid
For the purpose of the selection procedure for this position, Infosys (Czech Republic) Limited s.r.o., Business ID: 26918757, Vlněna 526/1, Brno, Trnitá, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems.
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By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right (i) to access the data, (ii) to rectify inaccurate or to complete incomplete data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection and (viii) withdraw consent where the processing is based on consent.
Further information on data processing by Alma Career Czechia s.r.o., Menclova 2538/2, 180 00 Praha 8, ID No. 264 41 381, is available at https://almacareer.com/gdpr.
