IT Support with Czech & English language - České Budějovice

Location: České Budějovice

About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

Your role:

• Provide end user support on-site in České Budějovice
• Maintain hardware and fix technical problems, provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
• Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
• Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
• Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Required:

• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions.
• Czech & English language proficiency.
• Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
• Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
• Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.