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Firma:
TELUS Digital Bulgaria
(zaměstnavatel)
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Místo pracoviště:
Sofia, Bulharsko
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Pracovní poměr:
práce na plný úvazek
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Smluvní vztah:
pracovní smlouva (na dobu neurčitou)
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Jazyky:
čeština (výborná) a angličtina (pokročilá)
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Benefity:
vzdělávací kurzy, školení, ubytování/příspěvek na ubytování, stravenky/příspěvek na stravování, zdravotní volno/sickday, možnost občasné práce z domova, občerstvení na pracovišti, kafetérie, individuální rozvržení pracovní doby, firemní akce, bonusy/prémie, příspěvek na dopravu, flexibilní začátek/konec pracovní doby, účast na zahraničních konferencích, příspěvek na penzijní/životní připojištění, nadstandardní lékařská péče, sleva na firemní výrobky/služby
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Vhodné i pro:
osoby bez praxe
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Zařazení:
pracovník call centra, zákaznický servis
TELUS Digital Bulgaria delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 62 000 members worldwide and with over 4 000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.
*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Digital Trust and Safety Specialist with Czech and English, you will:
- Review user-generated back-office information to ensure compliance with established policies
- Take prompt and appropriate action on information that violates guidelines or poses risks
- Stay updated on internal policies to ensure accurate implementation
- Identify and analyze patterns to proactively address potential risks
We're looking for someone with:
- High attention to detail
- Comfortable processing sensitive information
- Strong ability to defend decisions and provide context with logical reasoning
- Ability to identify patterns in behavior to enhance decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required Qualifications:
- Fluent in Czech
- B2 or higher English language skill
In return, we will give you:
- Financial support during relocation for candidates located outside of Bulgaria (eg: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
