Jazyky:němčina (středně pokročilá) a angličtina (pokročilá)
Benefity:
vzdělávací kurzy, školení, stravenky/příspěvek na stravování, dovolená 5 týdnů, zdravotní volno/sickday, možnost občasné práce z domova, notebook, občerstvení na pracovišti, příspěvek na penzijní/životní připojištění, příspěvek na sport/kulturu/volný čas, kafetérie, sleva na firemní výrobky/služby
Zařazení:
zákaznický servis
Co říká Envista Holdings Corporation o pozici
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. We believe true champions lift each other up, and we are looking for new champions to join our team. If you believe champions do more than win – they stand for something bigger – you can build a meaningful career at Envista. Let’s talk. Learn more at envistaco.com.
The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
Responsible for handling order and requests from Sales Reps or Distributors in a timely manner with emphasis on accuracy and professionalism
Responsible for handling credit and re-bill requests from Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.
Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
Responsible for supporting Sales Reps in upselling products
Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
Provides customer with accurate information regarding our products and sales promotions
Responsible for making sure that complaints are handled or put through to the right department for a quick follow up
Complies with ISO procedures
Performs other responsibilities/duties that may be assigned
This role is a maternity cover.
Job Requirements:
Minimum of 2 years’ experience in customer service and/or customer account management and working for an international company
Must be fluent in the language English + German languages are preferred, capable to verbally communicate with customers and management
Excellent communication skills (friendly, positive and efficient)
Intelligent and pro-active in finding solutions
Independent worker
Go getter (Sales oriented)
Excellent phone voice and skills
Reliable and high sense of responsibility and urgency
Commercial skills (ability to hear sales opportunities and to act upon it)
Flexible (in working hours and jobs that are assigned)
Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
Resistance to stress and ability to prioritize
Accurate
Ability to adapt and implement new procedures as required to provide excellent customer service
Ability to guide and teach fellow team members
Pošlete odpověď na pozici Customer Service Representative
For the purpose of the selection procedure for this position, EH Business Services s.r.o., Business ID: 09334548, Boudníkova 2538/11, Praha, Libeň, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems.
Zobrazit více
By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right (i) to access the data, (ii) to rectify inaccurate or to complete incomplete data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection and (viii) withdraw consent where the processing is based on consent.
Further information on data processing by Alma Career Czechia s.r.o., Menclova 2538/2, 180 00 Praha 8, ID No. 264 41 381, is available at https://almacareer.com/gdpr.
