📦About us
Packeta Group is a partner for modern delivery – fast, convenient, and sustainable. We are one of the fastest-growing players in logistics and technology in Central and Eastern Europe. Our network of pick-up points and smart technologies connects thousands of e-shops and customers around the world. With millions of parcels delivered every year, we’re changing the way people shop and send goods – simply, reliably, and with a focus on the future.
Join us and help transform the world of delivery – through international trade, global partnerships, and expansion into new markets.
👥Our Team
Business opportunities know no borders – and neither do we. In the International Sales team, we’re expanding Packeta across global markets. We build partnerships that transcend language and cultural barriers.
We’re a team that understands local needs while keeping sight of the bigger picture.
We’re looking for a new colleague with a strong business instinct, international perspective, and the ambition to grow in a dynamic environment.
🎯Who are we looking for?
We’re looking for a proactive and reliable Sales Support Specialist to join our International Sales team. If you enjoy working in a dynamic environment, communicating in English every day, and supporting international clients – especially e-commerce businesses – this role might be perfect for you.
To succeed in this role, you’ll need:
- Excellent command of English & Czech (another European language is a plus).
- Completed secondary education.
- Strong communication skills and a positive, client-focused attitude.
- Solid organizational and analytical abilities.
- Proficiency in MS Office, especially Excel and Word.
- A reliable and collaborative mindset with a passion for teamwork.
🛠️What will you be responsible for?
- Daily communication with clients – responding to inquiries, resolving issues, and building strong relationships.
- Setting up new client accounts and maintaining databases of contacts and potential business partners.
- Administrative support – updating documentation, contracts, price lists, and internal system records.
- Monitoring shipments in transit and resolving any discrepancies or delays.
- Collaborating with the marketing team, especially on acquisition activities and presentation materials.
- Preparing regular and ad-hoc reports, business statistics, and meeting materials for client interactions.
- Monitoring clients' payment behavior, preparing documentation for debt collection, and supporting payment allocation processes.
- Improving customer service processes and monitoring KPIs.
- Logging and processing requests from the internal support system.
- Executing tasks assigned by your supervisor and working closely with colleagues in the sales team.
- Supporting smaller clients and ensuring a smooth onboarding experience.
- Coordinating parcel pickups from clients and overseeing the logistics process.
🎁 What can you look forward to?
- 🌴5 weeks of vacation, 3 sick days
- ⏰Flexible working hours
- ☕ Coffee, tea, and fruit for your daily refreshment
- 🍽️ Fully covered meal vouchers worth 130 CZK/day
- 🏋️ Active lifestyle thanks to the Multisport card
- 💻 Laptop and mobile phone
- 🅿️ Parking available
- 🗣️ Education and development opportunities
- 💸 Referral bonus
- 🛍️ Exclusive partner discounts
- 📦Discounted parcel shipping
- 🐶 Dog-friendly office
🌟Our Values
- 💡 Impress the Customer – The customer always comes first.
- ⚡ Get Things Done – We act quickly, efficiently, and with results.
- 🗣️ Be Radically Honest – We communicate openly, fairly, and without sugarcoating.
