Customer Quality Manager

Customer Quality Manager

Are you passionate about quality, customer satisfaction, and driving operational excellence? Join Meopta as a Customer Quality Manager and become the key interface between our customers and the plant on all quality-related matters.

Your Mission: Ensure customer satisfaction and trust through rapid problem resolution, proactive communication, and strict adherence to industry standards. Lead customer issue management, quality performance reporting, repair processes, and continuous improvement initiatives using QRQC, FICS, and 8D methodologies.

What You'll Do:

Act as the voice of the customer within the plant for all quality topics.

Manage customer communication during non-conformance events, audits, and reviews.

Oversee customer returns, repairs, and rework, ensuring cost efficiency and contractual compliance.

Coordinate cross-functional teams to ensure effective turnaround and traceability.

Ensure compliance with AS9100, ISO 9001, IATF 16949, ISO 14644, MIL-STD, and other standards.

Lead structured problem-solving and corrective actions using QRQC, FICS, and 8D.

Monitor and report customer quality KPIs, including complaints, PPM rates, and repair efficiency.

Present performance metrics during Customer Business Reviews and Management Reviews.

Lead customer audits and ensure readiness for assessments and visits.

Drive continuous improvement projects focused on defect reduction and repair efficiency.

Collaborate across departments to enhance product robustness and reduce repair rates.

What You Bring:

Bachelor’s or Master’s degree in Mechanical, Optical, Industrial, or Quality Engineering.

5–8 years of experience in customer or operational quality management in semiconductor, aerospace, or defense industries.

Strong knowledge of AS9100, ISO 9001, MIL-STD, ISO 14644, ITAR, DFARS, and related standards.

Experience with customer returns, repairs, warranty claims, and financial tracking.

Proficiency in QRQC, 8D, FICS, CAPA, and escalation management.

Skilled in data analysis tools (Excel, Minitab, Power BI) and ERP/QMS systems.

Excellent communication skills in English (minimum B2, ideally C1).

Preferred:

Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt.

Experience with COPQ and repair cost analysis.

Familiarity with NADCAP and defense/aerospace audit protocols.

Additional language skills (German or French) are a plus.

Why Join Meopta?

Competitive salary and performance-based bonuses.

5 weeks of vacation.

Flexible working hours and possibility of partial remote work.

Meal vouchers or subsidized company canteen.

Contribution to pension or life insurance.

Language and professional development courses.

Modern work environment with cutting-edge technology.

Friendly and collaborative company culture.

Employee referral program with attractive rewards.

Support for innovation and continuous improvement.