Benefity:
vzdělávací kurzy, školení, firemní akce, stravenky/příspěvek na stravování, dovolená 5 týdnů, zdravotní volno/sickday, možnost občasné práce z domova, notebook, občerstvení na pracovišti, příspěvek na sport/kulturu/volný čas, kafetérie, dog-friendly office
Zařazení:
support is, informatika
Co říká GEP o pozici
GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.
We deliver practical, effective services and software that enable procurement leaders to maximize their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.
Are you one of us?
GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.
What Will You Do:
We are seeking a motivated and skilled IT Support Specialist to join our dynamic team. As a key member of our IT Infrastructure group, you will be responsible for managing and resolving a wide range of IT-related issues. This role is essential in maintaining a secure, efficient, and user-friendly technology environment, supporting both local and global operations.
Prague Office SPOC: Act as the Single Point of Contact (SPOC) for all IT-related matters in the Prague office. Ensure effective communication and coordination between the local team and global IT support. Provide hands-on technical assistance and manage user requests to maintain reliable IT operations.
Incident Management: Handle and resolve IT infrastructure tickets related to operating systems, hardware, applications, A/V support, asset management, networking, and tech tools. Ensure timely resolution in line with defined SLAs using the designated ticketing system.
Desktop Infrastructure: Build and configure computers according to departmental standards and ensure readiness for end users.
User Management: Provide support to end users, including senior management and VIPs, ensuring high satisfaction and prompt issue resolution.
Security Compliance: Maintain strong compliance across all end-user systems, consistently achieving high scores on security audits and parameters.
Hardware Asset Inventory: Accurately manage changes to IT hardware assets through the IMAC (Install, Move, Add, Change) process in collaboration with the asset management team.
IT Asset Logistics: Coordinate procurement, shipment, and communication for laptops and peripherals for users in Prague and EU region.
Project Contribution: Participate in and support end-user computing projects, aligning IT initiatives with broader business goals.
What You Should Bring:
Fluency in Czech/Slovak and English language with excellent communication and customer service skills
1–2 years of experience in IT support or a similar role
Strong understanding of computer systems and troubleshooting techniques
Quick learner with attention to detail, punctuality and a proactive mindset
Solid analytical and problem-solving abilities
Engineering degree preferred
Ability to prioritize tasks and contribute effectively to projects that align technology with business strategy
Our Benefits:
🏋️ Pluxee benefits in the amount of 2,200 CZK monthly
🍽️ Meal vouchers in the amount of 116 CZK per workday
🤒 Free access to uLekare.cz (online platform offering 24/7 access to medical consultations or appointment scheduling)
🏡 Home office contribution
🌴 25 days of vacation annually
🤝 1 extra day off for volunteering activities
👶 6 weeks of fully paid paternity leave for new dads
🧘 Wellbeing days
🗣️ Language lessons at the company premises
🌟 Recognition for long service, birthdays, referrals etc.
🌐 Membership in vibrant internal communities
🎉 Teambuilding and company events
🍭 Refreshments in the office
Pošlete odpověď na pozici IT Support with Czech
For the purpose of the selection procedure for this position, GEP Czech Republic s.r.o., Business ID: 27388760, Národní 135/14, Praha, Nové Město, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems.
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By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right (i) to access the data, (ii) to rectify inaccurate or to complete incomplete data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection and (viii) withdraw consent where the processing is based on consent.
Further information on data processing by Alma Career Czechia s.r.o., Menclova 2538/2, 180 00 Praha 8, ID No. 264 41 381, is available at https://almacareer.com/gdpr.
