Sales Support (mostly remote position)

ABOUT US

SMALL BATCH TOOLS, developed by EAST BALANCE, is a rapidly growing and industry-disruptive project operating in a lucrative global market. We create innovative machines, tools, and digital solutions that empower independent eyewear makers around the world, with a strong presence in Europe and North America.

We are looking for a highly effective, proactive, and reliable Sales Support professional with a sales drive who can support our fast-expanding international operations. This role is ideal for university students or parents on parental leave who already have experience in administration, customer service, or sales operations and are seeking a flexible, partially remote position.

RESPONSIBILITIES

• Preparing quotations and sales documentation
• Communicating with clients and partners via email and phone
• Maintaining and organising files, materials, and records
• Conducting follow-ups with prospects and existing customers
• Researching and qualifying new leads to support the sales pipeline
• Updating and maintaining the CRM system
• Preparing materials for internal reporting and sales overviews
• Coordinating with Marketing, Production, and Logistics where needed
• Representing the company at trade shows and assisting with customer interactions
• Performing additional administrative and sales-related tasks as required

REQUIREMENTS

• Experience in administration, customer service, or sales
• Motivation to grow in a sales-oriented role
• Excellent English communication skills (spoken and written)
• Italian is an advantage, Czech language is not required
• Strong computer proficiency (MS Office / Google Workspace; CRM tools are a plus)
• High level of accuracy, responsibility, and attention to detail
• Strong organisational and communication skills
• Ability to work independently and manage tasks remotely
• At least secondary school education with A-levels (maturita)

WHY JOIN US

• Work on a globally recognised, fast-growing, and industry-disruptive project
• Flexible work schedule and remote work
• Great opportunity to deepen your experience in sales and operations
• Room to take initiative and bring your ideas into the business
• Supportive, international, and dynamic team environment
• Opportunity to participate in major global trade shows (MIDO, SILMO, etc.)

If you’re excited to become part of a team that is reshaping the future of handmade eyewear, we’d love to hear from you. Please send us your CV along with a short introduction.