Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.
About the role
Are you passionate about providing exceptional customer service and ready to be the heartbeat of our dynamic team? We are searching for a meticulous and committed Customer Service Coordinator to be the face and voice of Reckitt, delivering unparalleled support and care to our customers. In this role, you'll connect our products to our clients, ensuring satisfaction and service excellence. Join us to grow, innovate, and lead in a role where every contribution is valued and influences our global success.
Your responsibilities
• Coordinate product availability for the pharmacy channel according to demand forecasts, market needs, and promotional activities.
• Collaborate closely with the Demand Planning, Commercial, and Logistics teams to align supply with sales targets and distribution plans.
• Monitor stock levels and coordinate replenishment to prevent shortages or overstock.
• Support monthly and quarterly supply planning cycles and provide visibility on pharmacy-specific demand trends.
Order Handling & Customer Service
• Process and validate customer orders in accordance with agreed terms, product allocations, and compliance requirements.
• Manage the full order-to-delivery process, including order entry, confirmation, issue resolution, and delivery follow-up.
• Customer claims approval and processing, issuing of credit notes (price difference, damaged shipments, returns)
• Ensure accuracy of pricing, batch/lot traceability, and documentation.
• Serve as the primary contact for order-related inquiries and delivery status updates.
Coordination with Internal & External Stakeholders
• Communicate proactively with Sales, Quality, Regulatory, and Finance teams to ensure seamless order fulfillment.
• Coordinate with 3PL providers, distributors, and transport partners to secure on-time deliveries.
• Support new product launches and phase-outs in the pharmacy channel.
• Waste management reporting in CZ and SK
Reporting & Continuous Improvement
• Prepare/comment regular reports on supply status, service level performance
• Identify process bottlenecks and propose improvements in order management and supply coordination workflows.
The experience we're looking for
• 2–4 years of experience in supply coordination, order management, or logistics — preferably in the pharmaceutical or healthcare sector.
• Strong understanding of order-to-cash (O2C) and supply planning processes.
• Proficiency in systems SAP and MS Excel.
• Excellent communication and coordination skills.
• High attention to detail, sense of urgency, and problem-solving mindset.
• Knowledge of GDP and pharmaceutical distribution practices is an advantage.
• Detail-oriented and well-organized professional who ensures smooth product flow from planning to delivery.
• Strong analytical thinking with practical coordination skills to maintain product availability and high customer satisfaction
• Work efficiently under time pressure, communicate clearly across teams
The skills for success
Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business acumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Customer service management, Manufacturing excellence.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
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