Jazyky:angličtina (středně pokročilá) a srbština (výborná)
Benefity:
vzdělávací kurzy, školení, stravenky/příspěvek na stravování, firemní akce, možnost občasné práce z domova, příspěvek na vzdělání, profesní/osobní kouč, notebook, občerstvení na pracovišti, příspěvek na sport/kulturu/volný čas, sleva na firemní výrobky/služby
Zařazení:
pracovník help desku, zákaznický servis
Co říká Concentrix o pozici
Jsme Concentrix – světový lídr v oblasti zákaznických služeb. Pomáháme top značkám růst díky špičkovému zákaznickému servisu a technologickým řešením. Fungujeme ve více než 70 zemích a jsme hrdým držitelem ocenění jako Employer Brand Leader of the Year nebo Best Employer – Outsourcing.
Are you looking for a fresh career challenge or the chance to grow in an international company? Join our customer service team, where you’ll work in a dynamic, multicultural environment with the comfort of a home office and company-provided equipment. We offer a stable role in the Czech branch of a global organization, with shift-based work and opportunities to develop your skills and career.
What will you do in this role:
working mostly remotely (anywhere in Czechia, NOT abroad), only few times a year needs to come to office in Prague
Communicate with customers via phone calls, e-mails, and social media platforms
Assist customers with service-related questions and ensure efficient problem resolution
Handle only inbound calls – no cold calling
Work in a rotating shift pattern: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidays
Document customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)
Collaborate with various departments to resolve complex cases and ensure seamless customer experience
Share insights with your team to continuously improve processes and service quality
This role is also suitable for candidates without prior experience – full training will be provided.
What we expect:
Native Serbian and a communicative level of English (both spoken and written)
Interest in fashion and a genuine desire to help customers in any situation with a positive mindset
Strong collaboration skills, flexibility, and a team-player attitude
Good computer skills, including solid knowledge of MS Office
Ability to stay organized, set priorities, and manage daily tasks effectively
A client-oriented approach, patience, and excellent communication skills
What do we offer:
Home office with company-provided equipment for your comfort and flexibility
Cafeteria points to choose the benefits that suit you best
Meal contribution as an additional allowance
Attractive performance bonuses and a rewarding referral program
Daily use of foreign languages, especially English, in an international environment
A fair, supportive, and people-focused team culture that values respect and collaboration
Extensive training and clear opportunities for career growth within a global company
Fun and engaging activities – team-building events, company celebrations, sports, and more
Bonuses
Meal tickets/catering allowance (123,90 CZK per working day)
benefit card (1.940 CZK montlhy)
Multisport card
Educational courses and training
Contributions to sport/culture/leisure
Corporate events
Work mostly from home
Pošlete odpověď na pozici Customer Service Advisor with Serbian – Home office from CZ
For the purpose of the selection procedure for this position, Webhelp Enterprise Sales Solutions Czech Republic, s.r.o., Business ID: 29043654, Václavské náměstí 808/66, Praha, Nové Město, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems.
Zobrazit více
Any Personal Data shared with Webhelp when applying for a position will only be collected for our recruitment process and will only be used for this purpose. We may need to share your Personal Data, such as your Identification data, life related data (CV, Educational records) with our clients or with other entities of the Webhelp group. In such case, any transfer will be made under strict binding corporate agreements, including EU standards clause available at request. For some particular positions, we may need to carry out automated decision-making. You have the right access to your data, to lodge a complaint with a supervisory authority or to request access to, rectification, erasure of personal data, restriction of processing concerning you, to object to processing as well as the right to data portability. You can contact our Data Protection Officer through the email address privacy@webhelp.com. All data related to your application will be destroyed as soon as it becomes clear that an offer of employment will not be made unless you request us to keep your data for two more years.
Webhelp is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
For more information on data processing by Alma Career Czechia s.r.o., Reg.No.: 26441381, with its registered office at Menclova 2538/2, 180 00 Praha 8, contact the Data Protection Officer, e-mail: DPO-CZ@almacareer.com or visit https://almacareer.com/gdpr.
