Customer Service Advisor with Croatian | Home Office from the Czech Republic

📍 Remote work within the Czech Republic | 🕒 Full-time

Are you looking for a stable job in an international company where you can use your Croatian language skills and work mostly from home?

Join Concentrix, a global leader in customer experience solutions, and become part of a friendly and multicultural team supporting customers for a well-known international brand.

This role offers the comfort of home office, full training, and the opportunity to grow within a global organization.

What will you do?

• Communicate with customers via phone, email, and social media
• Help customers with service-related questions and provide effective solutions
• Handle inbound communication only – no cold calling or sales
• Document customer interactions and update case information in internal systems
• Manage simple back-office tasks such as request processing or data verification
• Collaborate with colleagues and other departments to resolve customer requests
• Share feedback and ideas to improve the customer experience
• 💡 Previous experience is not required – we provide full training.

Working model

• Home office from anywhere in the Czech Republic
• Occasional visits to our Prague office (a few times per year)
• Company equipment provided

Working hours

Shift-based schedule:

08:00 – 17:00
09:00 – 18:00

Including occasional weekends and public holidays.

What we are looking for

• Native Croatian speaker
• English at a communicative level (spoken and written)
• Good computer skills (MS Office and online tools)
• Strong communication and problem-solving skills
• Customer-oriented mindset and positive attitude
• Ability to stay organized and manage priorities
• Team player who enjoys working in an international environment

What we offer

• Home office with company-provided equipment
• Attractive performance bonuses
• Referral bonus for recommending new colleagues
• Meal allowance for each working day
• Monthly benefit card contribution
• Multisport card
• Cafeteria benefit system
• Training programs and professional development
• Career growth opportunities in a global company
• Friendly team culture and supportive environment
• Team-building events, company parties, and sports activities

📩 Interested in joining our team?
Apply now and start your career in an international environment where your language skills truly matter.