Hyatt is a hospitality company that was built by family. It´s a workplace where coworkers become friends. We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Empathy, Experimentation, Inclusion and Wellbeing. We operate in over 75 countries across 6 continents, aiming to create energizing experiences that connect our guests to who and what matters to them most.
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
For one of our hotels - beautiful Andaz Prague - we are currently looking for
NIGHT TEAM LEADER
As a Night Team Leader you will work with Front Office Manager and also Rooms Manager.
But what is your job description? Here are few things you should do as NTL ;)
• Support of a good working atmosphere through personal communication
• Respect and recognition of the work and performance of colleagues
• Active cooperation and support of teamwork in the hotel and in the department
• Polite, personal and professional service
• You see yourself as a service provider to customers and colleagues
• You maintain a friendly and efficient tone on the phone
• Punctual and well-groomed appearance at the workplace
• Ensures the best possible guest service within its departments
• Ensuring an optimal workflow in the entire front office area
• Reviews arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Ensures that information about restaurants, hotel facilities and other miscellaneous establishments is regularly updated
• Drive the World of Hyatt loyalty program
• Drive the upselling program
What are we looking for?
• You have previous experience in leadership at reception
• Good knowledge of OPERA
• Advanced English in verbal and written form
• Czech speaker is preferred, however knowledge of other languages is advantageous
• Excellent communication skills and ability to remain calm even under pressure
What benefits we offer?
• 25 days holiday
• Free lunches
• Free laundry
• Multisport card
• Opportunity for career growth within Hyatt hotels worldwide
• 12 nights free or deeply discounted anywhere in the world at Hyatt hotels
• Opportunity to experience on-site accommodations with free dinner at ZEM restaurant for 2 people
We believe in potential and would love to hear from you!
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