Outlet Manager @ Hilton Prague Old Town

What will I be doing?

An Outlet Manager is responsible for assisting hotel management in the direction and administration of a restaurant outlet in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you will be responsible for performing the following tasks to the highest standards

• Plan, organize, and manage daily restaurant operations.
• Keep a strong customer service focus at all times.
• Take responsibility, show initiative, and communicate clearly with customers and colleagues.
• Suggest ideas to improve hotel operations and environment.
• Follow all safety procedures for yourself and others.
• Implement actions to improve customer service.
• Handle customer complaints professionally and report feedback to the F&B Manager.
• Assist guests proactively and train staff to anticipate guest needs.
• Ensure regular training on departmental standards.
• Prepare staff schedules according to business needs.
• Assign and delegate duties to team members.
• Maintain strong technical knowledge for the role.
• Communicate effectively with the kitchen team.
• Contribute to menu development with the F&B Manager and Executive Chef.
• Attend F&B operational and roster meetings.
• Communicate hotel and department goals to the team.
• Set departmental objectives for yourself and the team.
• Identify and maximize revenue opportunities.
• Support sales promotions and incentives.
• Identify and act on potential sales leads.
• Promote a sales-focused team culture.
• Prepare financial and operational reports when required.
• Forecast revenue and costs.
• Control costs while maintaining standards.
• Support staff recruitment, training, and development.
• Ensure proper departmental orientation and training assessments.
• Maintain health, safety, and hygiene standards.
• Carry out other duties assigned by management.
• Job responsibilities may change at management’s discretion.

What are we looking for?

An Outlet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Food and Beverage experience
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for delivering exceptional levels of guest service