Inside Sales Executive

Key Responsibilities

• Trade Sales

· Manage both incoming customer sales inquiries and proactive outbound trade sales initiatives, including customer engagement, opportunity creation, and full administration in Salesforce.

· Initiate and manage customer interactions related to trade sales, promotions, and commercial opportunities, in coordination with the Sales team.

· Create, update, and maintain sales opportunities, quotes, and related documentation in Salesforce.

· Ensure accurate tracking of sales activities, pipeline status, and customer interactions in CRM systems.

· Support the conversion of opportunities into confirmed orders in line with approved pricing and commercial policies.

• Customer Portfolio Management

· Maintain and manage a portfolio of assigned customers, ensuring regular follow-up calls and consistent engagement.

· Present special offers and promotions to drive customer interest and sales.

· Identify opportunities for cross-selling and up-selling based on customer needs and product knowledge.

· Assign sales leads to the responsible Account Manager or KAM in the region when the contract value exceeds a predefined threshold, ensuring alignment with regional account management.

· Build strong relationships with customers to enhance loyalty and satisfaction.

· Track interactions and sales activities in Salesforce to monitor portfolio performance

Required Qualifications:

· Proven experience in telesales, inside sales, or telemarketing, with a track record of meeting or exceeding targets.

· Excellent communication, persuasion, and negotiation skills.

· Goal-oriented, self-motivated, and resilient under pressure.

· Proficiency with CRM systems and sales tools (Salesforce experience preferred).

· Ability to work independently and as part of a team.

· Strong attention to detail and high level of accuracy.

· Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

· High level of self-motivation and ownership, with the ability to follow through on tasks independently.