Customer Support Representative

Our ideal candidate:

• Ability to work independently and solve problems effectively;
• English knowledge at level B2 or higher;
• High self-organization, discipline, punctuality and responsibility for the team;
• Orientation on command result, ability to find and solve problems;
• Experience in customer support would be an advantage.

Job description:

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution.
• Attend meetings with fleet partners, document key outcomes, and follow up on action items.

We offer:

• Сompetitive compensation;
• Professional training and internships;
• Opportunity to work in a hybrid format (3 workdays per week at the Prague office are required);
• Work schedule: Monday–Friday, 9:00 a.m.–6:00 p.m.;
• Opportunity for professional growth in a dynamic international company and to build a successful career.