Customer Service & Order Management

KEY MISSION

• Managing the end-to-end flow - from customer order to material procurement and final delivery.
• Customer Care & Order Management:
  Ensuring high satisfaction by managing inquiries and accurately entering orders into the ERP system.
• Material Procurement:
  Planning and ordering material based on customer demand and production needs to ensure continuous fulfillment.
• Stakeholder Coordination:
  Tracking order progress by managing communication with offshore producers and foreign development teams.
• Logistics & Export Management:
  Full ownership of the export process, including invoicing, supporting documentation, and arranging international transport.
• Inventory & Reporting:
  Monitoring stock levels and preparing regular reports for management to support data-driven decision-making. Close cooperation with the warehouse personnel.

REQUIREMENTS

• Secondary education or University degree
• Experience in customer service / shipping / purchasing / planning
• B2 or upper level English; Czech language required
• Strong knowledge of MS Office (Excel, Word)
• Good analytical skills and ability to take decisions based on facts and figures
• SAP experience preferred
• Strong customer orientation
• Assertiveness, flexibility, great communication skills, ability to multi-task

OUR OFFER

• Office locations: Ostrava – Hrabová
• Full time job
• Benefits: Ticket benefits card, pension/life insurance, canteen/meal tickets, bonus days
• International working environment
• Training and professional development
• Opportunities for development within the organization