Customer Support Specialist with German

We are an International Outsourcing Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.

About Us

Our partner's vision is to make a healthy and sustainable lifestyle the most attractive choice. With our partner, we believe in the power of ideas and are eager to realize those that could have a meaningful impact. Our innovative product is a refillable bottle, powered by aroma Pods, designed to enhance your hydration experience with flavors like cherry and peach, using scent alone.

Responsibilities

Provide online technical support through emails.
Assist customers with questions and provide product/service information.
Process orders and manage returns.
Help customers understand our products and address any inquiries.

Requirements

Skills: Basic computing skills, excellent written communication.
Languages: native German +C1 English.
Multitasking: Ability to manage multiple tasks effectively.
Empathy and Problem Solving: Key to addressing customer needs.
Mode of Communication: Email only; no chat or phone calls required.

Additional Information:

Working Hours: 9 am - 6 pm, no work on weekends or bank holidays.
Location: Home office
Main KPI's: Quality, Productivity, AHT, First contact resolution, First response time"

We Offer:

Performance-based bonuses.
Extensive training programs.
paid vacation days
Meal vouchers (123.90 CZK per working day) and a benefit card (1,940 CZK monthly).
Benefit card (1.940 CZK monthly)
Multisport card.
Engaging team activities: team-building events, company parties, sports, etc.
A unique opportunity to grow your career in a multinational environment.